Clear Support™ Network Hardware Support Services

server-guyClearSupport™ is a cost effective and comprehensive suite of 3rd party network hardware support solutions specifically designed to match or surpass OEM offerings like Cisco SMARTnet®, SGI FullCare™ and Juniper Juniper Care.

All Clear Support contracts include:

  • Access to OEM certified and experienced U.S.-based support staff (more than 300 lettered engineers in the US, international coverage available)
  • Toll-free Technical Assistance Center (TAC) staffed 24/7/365
  • Maintenance, troubleshooting, and operational problem assistance
  • Procedural advice and walkthroughs
  • Upgrade assistance (software and hardware)
  • Emergency recovery expertise and walkthroughs
  • Remote assistance
  • TAC engineer or customer self-diagnosis
  • TAC engineer or customer self-escalation
  • Root cause analysis and fault reporting
  • Material defect investigation, reporting and resolution
  • Custom contract co-termination dates
  • Single contract number (support telephone number and simple, easy to understand controlling document across multiple OEM product lines)

Available support contract enhancements:

  • Advance hardware replacement
  • Hardware depot options
  • Expedited response times, 24/7/365
  • On-site engineering support
  • OEM point of contact surrogacy for maintenance, troubleshooting and upgrades
  • Time and materials consultation and project execution (installation, configuration and performance tuning)
  • Customized downgrade options for your development and test environments as well as budgetary requirements

Clear Support by Hardware Manufacturer

Choose from the links below for Clear Support™ details by manufacturer:

  • Cisco
  • 3Com
  • Avaya
  • Bay Networks
  • BlueArc
  • Brocade/Foundry
  • COPAN
  • Dell
  • Emulex
  • Entrasys
  • Extreme Networks
  • F5 Networks
  • HP
  • IBM
  • Juniper
  • Linksys
  • QLogic
  • Series-e
  • SGI
  • Sun
 

Learn More about our other support and service offerings

Need more information? Call 855-743-2225 or use our email contact form to find out more.

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