Cisco Maintenance and Service

cisco maintenance and serviceNeed on-site and phone support for your Clear Source IT supplied equipment? Our national network of Cisco certified technicians and engineers provide Cisco maintenance and service 24 hours a day and 365 days a year.  With rapid four-hour on-site and 15-minute phone support, our Clear Support team can help you avert disasters, solve problems, repair errors, configure, or tune your equipment.

We offer Cisco maintenance and service on the entire line of Cisco products, including:

  • Routers
  • Switches
  • Firewalls
  • Appliances
  • IOS
  • Telephony
  • Video
  • and more…
 
Clear Support™ Coverage:  24x7x4 24x7xNBD 8x5xNBD
Technical Support (TAC) 24/7 24/7 8am-6pm M-F
Hardware Replacement 4 Hours Next Business Day Next Business Day
Software Support (TAC Support) 24/7 24/7 8am-6pm M-F
Urgent Response Times (TAC Support) 15 Minutes 15 Minutes 15 Minutes
Non-Urgent (TAC Support) 1 Hour 1 Hour 1 Hour
Onsite Technician (On-Site Tech Chargeable) At Customer’s Convenience At Customer’s Convenience At Customer’s Convenience
Benefits 25-40% SavingsEOL SupportMulti-OEM SupportSingle Contract #Escalation to OEM 25-40% SavingsEOL SupportMulti-OEM SupportSingle Contract #Escalation to OEM 25-40% SavingsEOL SupportMulti-OEM SupportSingle Contract #Escalation to OEM
Manufacturers Covered All Major All Major All Major
Dedicated Account Executive Yes Yes Yes
Customer Care Follow-Up Yes Yes Yes
Customer Initiated Escalation Yes Yes Yes (w/Manager Approval)
Billing Flexibility Eligible Eligible Eligible

Call 855-743-2225 or use our email contact form to take advantage of our comprehensive Cisco support and service offerings.

Copyright © 2020 Clear Source IT, Inc. All rights reserved.