Need on-site and phone support for your Clear Source IT supplied equipment? Our national network of Cisco certified technicians and engineers provide Cisco maintenance and service 24 hours a day and 365 days a year. With rapid four-hour on-site and 15-minute phone support, our Clear Support team can help you avert disasters, solve problems, repair errors, configure, or tune your equipment.
We offer Cisco maintenance and service on the entire line of Cisco products, including:
- Routers
- Switches
- Firewalls
- Appliances
- IOS
- Telephony
- Video
- and more…
| Clear Support™ Coverage: | 24x7x4 | 24x7xNBD | 8x5xNBD |
| Technical Support (TAC) | 24/7 | 24/7 | 8am-6pm M-F |
| Hardware Replacement | 4 Hours | Next Business Day | Next Business Day |
| Software Support (TAC Support) | 24/7 | 24/7 | 8am-6pm M-F |
| Urgent Response Times (TAC Support) | 15 Minutes | 15 Minutes | 15 Minutes |
| Non-Urgent (TAC Support) | 1 Hour | 1 Hour | 1 Hour |
| Onsite Technician (On-Site Tech Chargeable) | At Customer’s Convenience | At Customer’s Convenience | At Customer’s Convenience |
| Benefits | 25-40% SavingsEOL SupportMulti-OEM SupportSingle Contract #Escalation to OEM | 25-40% SavingsEOL SupportMulti-OEM SupportSingle Contract #Escalation to OEM | 25-40% SavingsEOL SupportMulti-OEM SupportSingle Contract #Escalation to OEM |
| Manufacturers Covered | All Major | All Major | All Major |
| Dedicated Account Executive | Yes | Yes | Yes |
| Customer Care Follow-Up | Yes | Yes | Yes |
| Customer Initiated Escalation | Yes | Yes | Yes (w/Manager Approval) |
| Billing Flexibility | Eligible | Eligible | Eligible |
Call 855-743-2225 or use our email contact form to take advantage of our comprehensive Cisco support and service offerings.