Support Maintenance
In addition to manufacturer support, OEM-equivalent IT maintenance service plans for servers, storage and network equipment. Simplifies coverage, reduces downtime; provides savings of 50% or more over OEM. Additional, Pay-As-You-Go maintenance plans available for even more flexibility and value.
ClearSupport™ is a cost effective and comprehensive suite of 3rd party network hardware support solutions specifically designed to match or surpass OEM offerings like Cisco SMARTnet®, SGI FullCare™ and Juniper Juniper Care.
All Clear Support contracts include:
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Access to OEM certified and experienced U.S.-based support staff (more than 300 lettered engineers in the US, international coverage available)
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Toll-free Technical Assistance Center (TAC) staffed 24/7/365
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Maintenance, troubleshooting, and operational problem assistance
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Procedural advice and walkthroughs
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Upgrade assistance (software and hardware)
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Emergency recovery expertise and walkthroughs
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Remote assistance
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TAC engineer or customer self-diagnosis
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TAC engineer or customer self-escalation
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Root cause analysis and fault reporting
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Material defect investigation, reporting and resolution
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Custom contract co-termination dates
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Single contract number (support telephone number and simple, easy to understand controlling document across multiple OEM product lines)
Available support contract enhancements:
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Advance hardware replacement
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Hardware depot options
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Expedited response times, 24/7/365
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On-site engineering support
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OEM point of contact surrogacy for maintenance, troubleshooting and upgrades
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Time and materials consultation and project execution (installation, configuration and performance tuning)
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Customized downgrade options for your development and test environments as well as budgetary requirements
