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Support Maintenance

In addition to manufacturer support, OEM-equivalent IT maintenance service plans for servers, storage and network equipment. Simplifies coverage, reduces downtime; provides savings of 50% or more over OEM. Additional, Pay-As-You-Go maintenance plans available for even more flexibility and value.

 

ClearSupport™ is a cost effective and comprehensive suite of 3rd party network hardware support solutions specifically designed to match or surpass OEM offerings like Cisco SMARTnet®, SGI FullCare™ and Juniper Juniper Care.

All Clear Support contracts include:

  • Access to OEM certified and experienced U.S.-based support staff (more than 300 lettered engineers in the US, international coverage available)

  • Toll-free Technical Assistance Center (TAC) staffed 24/7/365

  • Maintenance, troubleshooting, and operational problem assistance

  • Procedural advice and walkthroughs

  • Upgrade assistance (software and hardware)

  • Emergency recovery expertise and walkthroughs

  • Remote assistance

  • TAC engineer or customer self-diagnosis

  • TAC engineer or customer self-escalation

  • Root cause analysis and fault reporting

  • Material defect investigation, reporting and resolution

  • Custom contract co-termination dates

  • Single contract number (support telephone number and simple, easy to understand controlling document across multiple OEM product lines)

Available support contract enhancements:

  • Advance hardware replacement

  • Hardware depot options

  • Expedited response times, 24/7/365

  • On-site engineering support

  • OEM point of contact surrogacy for maintenance, troubleshooting and upgrades

  • Time and materials consultation and project execution (installation, configuration and performance tuning)

  • Customized downgrade options for your development and test environments as well as budgetary requirements

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